Frequently Asked Questions
Yes. We take pride in accurately representing our products through high-quality images and detailed descriptions. Rest assured that you will receive the exact same product that you see in the picture when you place your order with us.
If you have completed your purchase with us, your sales receipt would have been emailed to the email address you provided during the checkout process. Please check your inbox for an email from us with the subject line "Your Sales Receipt." If you are unable to locate your sales receipt, please don't hesitate to contact our customer support team who will be happy to assist you.
To initiate a return, please send a request to refund@oextech.com or use our contact us form to get in touch with our customer support team. Alternatively, if you have an account with us, you can initiate a return directly from your account. Once we receive your return request, our team will guide you through the steps to complete the return process. Please note that our return policy has specific guidelines and restrictions, so we encourage you to review them prior to submitting your return request.
